1. Home
  2. FAQ
❓ Frequently Asked Questions

Biji99 FAQ — all your
Answers to Your Questions

Whether you have questions about registration, login, deposits, bonuses, or games, the biji99 FAQ page has all the answers laid out in plain language. No confusion, just straightforward information.

Register Now Login
50+ Q&As Simple answers in plain English 24/7 Support
🙋

Have a question?

We're always ready to help

Which About Want to know?

Click any category below to jump straight to the relevant questions and answers

Registration & Account

Everything you need to know about creating an account, identity verification, account settings, and changing your password.

Deposits & Withdrawals

How to deposit and withdraw via bKash, Nagad, and Rocket — processing times, minimum amounts, and payment issue resolution.

Bonuses & Promotions

Terms and conditions for welcome bonuses, daily offers, referral bonuses, and promo codes.

Games & Game Lobby

Questions about playing casino games, slots, bingo, and fish games — plus game loading issues and Live Casino queries.

Security & Privacy

Account security, two-factor authentication, personal data protection, and reporting suspicious activity.

App & Technical Issues

How to download, install, and update the biji99 app — plus fixes for loading issues on mobile and desktop.

Categories
Registration & Account Deposits & Withdrawals Bonuses & Promotions Games & Game Lobby Security & Privacy App & Technology
Need help?

Can't find your answer in the FAQ? Our 24/7 live support team is always here to help.

Live Chat

Registered members receive priority support and access to assistance beyond what the FAQ covers.

Registration & Account

All you need to register on biji99 is an active mobile number or email address and a strong password. The whole sign-up process takes just 3 minutes. You must be 18 or older to create an account. In some cases, identity verification (KYC) may be required before your first withdrawal.

No. Under biji99's rules, each person may only operate one account. Any attempt to create multiple accounts using the same mobile number, email address, device, or payment method may result in all accounts being suspended and bonuses forfeited.

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number or email. Use that code to set a new password. The whole process takes just 2 minutes. If you don't receive the OTP, check your spam folder or reach out via live chat.

biji99 is a licensed platform. KYC verification is required to prevent fraud and protect users. Typically, you just need to upload a photo of your NID, passport, or driving license. Verification is usually completed within 24 hours.

If your account is suspended, contact 24/7 live chat support right away. The support team will explain the reason and let you know if any documents are needed. Most issues are resolved within 24–48 hours.
Deposits & Withdrawals

biji99 currently supports the following payment methods:
  • bKash — Bangladesh's most popular mobile banking service
  • Nagad — Official digital payment service by Bangladesh Post
  • Rocket — Mobile banking service by Dutch-Bangla Bank
  • Bank Transfer — Direct transfer from your bank account
  • Crypto — Selected cryptocurrencies (see the deposit page for details)

The minimum deposit on biji99 starts at just BDT 200. Maximum limits vary by payment method and account level. VIP members can deposit larger amounts. Check the deposit page for the latest information.

Deposits via bKash, Nagad, and Rocket are usually instant — funds appear in your account within 1–5 minutes. Bank transfers may take 1–3 business days. If there's a delay, contact live chat with your payment reference number.

Withdrawals are typically processed within 12–24 hours. Completing KYC verification speeds this up. bKash and Nagad withdrawals are the fastest. The minimum withdrawal amount is BDT 500. Wagering requirements must be met before withdrawing bonus funds.

biji99 generally does not charge fees for deposits or withdrawals. However, your payment provider (such as bKash or Nagad) may apply their own transaction fees. Check the deposit page for full details.
Bonuses & Promotions

New members receive an attractive welcome bonus on their first deposit after registering. This may include a deposit match bonus and free spins. Bonus amounts and terms are updated from time to time, so visit the promotions page for the latest offers.

A wagering requirement means you must place bets totaling a specified multiple of the bonus amount before you can withdraw. For example, 30x wagering on a BDT 100 bonus means you need to place BDT 3,000 in bets. Slots, casino games, and fish games generally count toward wagering. Full terms are listed with each bonus.

Every time you log in to biji99, daily login bonus points are automatically credited to your account. Logging in on consecutive days increases your streak bonus. Special rewards are given for 7-day or 30-day login streaks. Bonus points can be used in games.

Share your unique referral link with friends. When they register through that link and make their first deposit, you'll receive a bonus. There's no cap on referrals — the more friends you bring in, the more bonuses you earn. Full terms are on the promotions page.
Games & Game Lobby

biji99 has 500+ games. The main categories are:
  • Casino — Live Baccarat, Roulette, Blackjack, Poker
  • Slots — Classic & video slots, jackpot slots
  • Bingo — Live Bingo in multiple variants
  • Fish Game — arcade-style fishing game
  • Game Lobby — Table games & special event games

Start by refreshing the page and checking your internet connection. Clearing your browser cache and cookies often fixes the issue. Try a different browser or the biji99 app. If the problem persists, contact us via live chat with a screenshot — our team will get it sorted quickly.

Yes. biji99's Live Casino section lets you play in real time with professional dealers via HD video streaming. You can also chat directly with the dealer. Live tables run 24 hours a day on Bangladesh time.

Fish Game is a shooting-style arcade game where various fish swim across the screen and you shoot them to earn points and rewards. Bigger fish are worth more. You can set your own bet amount. Full rules are available on the Fish Game page.

Bingo is a game of chance, but a few strategies can improve your odds. Using multiple cards in the same round gives you more chances to win. Joining rooms with fewer players means less competition. Check the biji99 Bingo page for available rooms and prize listings.
Security & Privacy

Yes. biji99 uses 256-bit SSL encryption to keep all data secure. Your personal information is never sold or shared with third parties. Visit our Privacy Policy page to learn more.

Go to Account Settings, find the "Security" section, and look for the 2FA option. Choose between OTP to your mobile number or Google Authenticator — whichever you prefer. With 2FA enabled, unauthorized access is blocked even if your password is compromised. We strongly recommend keeping it active.

Change your password immediately and enable 2FA. Check your login history in account settings. If you see any unrecognized devices, log out of all sessions. Then contact us via live chat — our support team will help secure your account right away.

Yes. biji99 is strongly committed to responsible gaming. You can set deposit limits, self-exclusion periods, and cooling-off periods. If gaming is becoming a concern, visit our Responsible Gaming page for detailed information and support resources.
App & Technical Issues

The biji99 app is available directly from our app page. Android users can download and install the APK file (you'll need to allow installation from unknown sources). iOS users can install it from the App Store. Do not download from any third-party sites.

If the APK won't install on Android, go to Settings → Security → Unknown Sources and enable that option. Make sure your phone has enough storage space. Delete the old APK and download a fresh copy. Android 5.0 or higher is required. For a full walkthrough, visit the app page.

Start by checking your internet speed — a minimum of 2 Mbps is required. Clear your browser cache and cookies. Close any extra tabs. Switch from mobile data to Wi-Fi if possible. Or download the biji99 app directly — it runs faster than the web version.

Yes. The biji99 app supports fingerprint login on Android and both Face ID and Touch ID on iOS. After your first login, go to app settings to enable biometric login. Once set up, you can sign in instantly without typing your password.

About biji99 A Few More Things

Biji99 is a trusted online gaming platform built for Bangladesh's gaming community. We know that joining a new platform comes with plenty of questions — where to deposit, which games to play, what the bonus terms are, and how to withdraw. This FAQ page is here to give you clear, straight-to-the-point answers to all of that.

Why choose biji99?

Biji99 offers 500+ games, including Live Casino, slots, bingo, and fish games. The platform is fully mobile-friendly — play via web browser or the dedicated app, whichever you prefer. Deposits start from as little as BDT 200 via bKash, Nagad, or Rocket, making it especially convenient for players in Bangladesh.

No compromise on security

Biji99 uses 256-bit SSL encryption to protect every transaction and piece of personal data. Two-factor authentication (2FA), self-exclusion tools, and deposit limit settings are all available. We believe responsible gaming is not just a legal obligation — it's an ethical commitment to every one of our members.

Bonuses & Promotions

Welcome bonuses for new members, daily login rewards, referral bonuses, and special seasonal offers — there's no shortage of promotions at biji99. Just keep in mind that every bonus comes with wagering requirements. Read the terms carefully before claiming a bonus so there are no surprises later.

Support team available around the clock

If the FAQ doesn't have the answer you're looking for, don't worry. biji99's 24/7 live chat support team is always ready to help in Bangla. Just log in and open the live chat option — an agent typically responds within 2–5 minutes.

  • Registration is completely free — no hidden charges
  • Same great experience on mobile and web
  • Fast deposits & withdrawals via Bangladeshi payment methods
  • Open to players aged 18 and above
  • Responsible gaming tools are available free of charge on all accounts

Still have questions? We're here!

Join biji99, play 500+ games, and get 24/7 support whenever you need it. Getting started takes just one minute.

Register Now Login
বাংলা